Returns & Refunds
At South West Premium Beef, we take pride in supplying premium fresh beef that is prepared to order. Because our products are perishable, we are unable to accept returns once an order has been delivered.
However, if there is an issue with your order, we’re committed to making it right.
Quality Guarantee
If you believe your order is damaged, spoiled, or does not meet our quality standards, please contact us within 24 hours of delivery.
To help us assess the issue, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
If we determine that the product is faulty or did not arrive in acceptable condition, we may offer a replacement, store credit, or refund at our discretion.
Incorrect or Missing Items
If you receive the wrong item or part of your order is missing, please notify us within 24 hours of delivery.
Once verified, we will work with you to resolve the issue as quickly as possible by providing the missing item, a replacement, or an appropriate refund.
Order Changes & Cancellations
As our products are prepared fresh to order, we begin processing orders shortly after they are placed.
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to assist if your order has not yet entered production or dispatch.
Once processing has begun, we may not be able to make changes or cancel your order.
Non-Returnable Products
For food safety and hygiene reasons, we cannot accept returns of fresh or frozen meat products once they have been delivered.
This does not affect your rights if the product is faulty, damaged, or supplied incorrectly.
Refund Processing
Where a refund has been approved, it will be issued to the original payment method. Please allow 7–10 business days for the refund to appear, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding your order, please contact us.
[email protected]+61 488688607