Refunds & Replacements Under Law
We will provide a refund or replacement where required under applicable consumer law.
For any requests regarding changes, cancellations, refunds, or replacements, please contact our support team.
Proof & Verification
When requesting a refund or replacement, we may require:
- Photographs of the product
- Proof of purchase
- Product and weight verification
This helps us fairly assess and resolve your request.
Important Checks
Please carefully review your order:
- Before placing it through our online store
- Immediately upon delivery
If there are any issues, contact our support team as soon as possible.
Refund Timeframe
- Claims for refunds must be made within 12 hours of home delivery
- Refunds cannot be processed without valid proof of purchase and supporting evidence
Orders Lost in Transit
If an order is lost or misplaced during transit:
- The goods are under the responsibility of the courier while in transit
- We will lodge a claim with the courier on your behalf
Product Quality
If you experience an issue with product quality:
- We will only assess raw (uncooked) products
- Fresh meat must be properly refrigerated and handled after delivery
Stolen Goods & Delivery Responsibility
Once your order is delivered:
- The package becomes your responsibility for safe-keeping
- We are unable to issue refunds for stolen goods, especially if no delivery instructions were provided
Failed or Incorrect Delivery
If your order cannot be delivered due to:
- Incorrect address provided
- Refusal to accept delivery
Then:
- The order may be returned to us
- We will contact you to arrange redelivery
However:
- If delivery is delayed due to incorrect details or lack of availability
- And the product is compromised as a result
No refund will be issued
Contact
For all refund or delivery-related concerns, please contact:
[email protected] +61 488688607